Product Return Policy

1. General Return Policy

  • Return Window: Vehicles purchased from our website can be returned within 7-14 days from the delivery date.

    • Condition: The vehicle should be in its original condition (unused, undamaged, and with all original parts, manuals, and accessories).

2. Eligibility for Return

  • Manufacturing Defects: If the vehicle has any manufacturing defects or issues that prevent it from functioning as expected.

  • Incorrect Delivery: If the wrong model, variant, or color is delivered to the customer.

  • Damage During Delivery: If the vehicle is damaged during transit and is not as described or shown on the website.

3. Non-Returnable Items

  • Used Vehicles: Vehicles that have been driven or used by the customer are non-returnable.

  • Custom Orders: Any vehicle that was customized or modified as per the customer’s request.

  • Non-Defective Vehicle: If the vehicle is returned without any issues or defects.

4. Return Process

  • Contact Support: The customer must contact our customer support team within the return window to initiate the return process.

  • Inspection: The vehicle will be inspected by our quality assurance team. If the return is approved, the customer will receive a return confirmation.

  • Pickup Service: We will arrange a free vehicle pickup from the customer’s location.

  • Refund Method: The refund will be processed through the same payment method used for the purchase.

5. Refund Policy

  • Refund Timeline: Once the returned vehicle is inspected and accepted, the refund will be processed within 7-14 business days.

  • Partial Refund: In case of vehicle damage or wear and tear, a partial refund may be issued after assessment.

  • Restocking Fees: Depending on the vehicle condition, a restocking fee of 5-10% of the total price may apply.

6. Warranty Issues

  • If the vehicle has a warranty issue, customers should contact the authorized service center rather than initiating a return.

7. Cancellation of Orders

  • Customers can cancel their order within 24 hours after placing it for a full refund.

    • If the order has already been dispatched, the return policy will apply.

8. Terms and Conditions

  • The return policy is applicable only for vehicles purchased directly from our website and not for third-party or dealer purchases.

  • All return requests must be accompanied by the original invoice or proof of purchase.